Davet Designs Policies
I am happy you chose me for all your vinyl and graphic design needs! I am here to help you in any way we can. Please review these policies and email me with any questions you may have. Quotes given through email are subject to change after viewing artwork. Any additional fees will be invoiced up front before the job is processed. There is not setup fee, but fees do apply for artwork that needs to be edited, created, scanned, etc. Graphic design services are available at a cost. Prices are the same for full color or black and white. After orders are received, I will email you a proof usually within 24 hours. Please review the proof carefully, check for correct spelling and dates. Then email me back your approval. I will not ship until we receive your approval. I will not refund, remake or reprint for free, orders that were approved, so please check your proof carefully. Even if I set up the artwork, mistakes can happen so review your proof carefully before approving.
Please email me your final files in Adobe Photoshop or Adobe Illustrator CS5 (MAC or PC version), using a minimum of 300 dpi at full size for best quality images. Jpg, tiff, eps, pdf (created from vector art), psd, ai and png are all acceptable formats. If you are using another format, please contact me in advance to check for compatibility. Please make sure your fonts are changed to outlines in Illustrator.
I observe copyright laws and will NOT print copyrighted items unless you own the copyright, these include images that are not yours, etc.
Be sure to ask questions or request more information before placing your order.
Custom orders are non-refundable.
Vinyl Lettering Specs:
I use Oracal High Quality Waterproof Glossy Finish Permanent Adhesive Vinyl that has an Indoor durability of 10+ years and an Outdoor durability of 6+ years.
You can choose one of my many designs to customize for free or you can send me your artwork to print. Stickers can be made virtually any size and shape up to 52.5" wide. If you do not see a price for the size/ shape you need, please email me for a quote. Only one design per listing is allowed. If you'd like more than one design (same size), please purchase this listing for each additional design: https://www.etsy.com/listing/111669440
Shipping and Returns
Custom items are non-refundable unless the product is damaged before shipping, not what you approved or it is not as advertising, in which case I will exchange the item for a new one. Returns are only accepted with prior authorization. I am not responsible for items that are damaged in shipping or arrive late due to the postal system. Shipping insurance is available and is recommended. If you do not claim your package from the Post Office, FedEx, UPS, etc. and it is returned to me, you will have to pay shipping again for me to resend and no refund of any kind will be issued. At that point I will only send certified mail with a signature. Packages that are returned to me because of wrong or incorrect addresses provided by the customer, will also have to pay a new shipping fee, subject to upgrades such as registered mail, etc. No refund of any kind will be issued for wrong addresses as well. If your have a problem with your order, please contact me within 3 business days of receiving your order. If I have to resend you an item, because of my fault, I will send it the same shipping as the original order. After 30 days, no additional pages will be sent, even if it is my fault (so please check your shippment and contact me within 3 business days for full benefits). If you have any questions about my policies, please contact me in advance. For any international refunds given, you will be given the refund minus a $12 design fee for the digital file received and my time.